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Questions & Answers
How can I order a sample of my design?
You can request a sample by sharing your design specifications, fabric preferences, and size requirements with our team. Once finalized, we will prepare a custom sample for your review before proceeding with bulk production.
Is there a minimum order quantity (MOQ)?
Yes, our MOQ depends on the product type (streetwear, sportswear, or fashion apparel). Please contact us for detailed MOQ requirements based on your design.
How long does it take to receive a sample?
Sample production usually takes 14-21 business days depending on the complexity of the design and fabric availability. Shipping time may vary based on your location.
Can I make changes to the sample before bulk production?
Absolutely. We encourage you to review the sample carefully and request adjustments if needed. Once approved, we’ll move forward with full production.
What payment methods do you accept?
We accept bank transfers, PayPal, and secure online payments. A deposit is required before production begins, with the balance due before shipment.
How long does bulk production take?
Bulk orders typically require 3–6 weeks depending on the order size and customization level. We’ll provide a detailed timeline after your order confirmation.
Do you provide private labeling and custom packaging?
Yes, we offer full private labeling, brand tags, and custom packaging to help you build your brand identity.
How do you handle shipping and delivery?
We ship worldwide via reliable courier partners (DHL, FedEx, UPS, or cargo depending on order size). Shipping costs and delivery times depend on your location and chosen shipping method.
Will I get tracking information for my shipment?
Yes, once your order is dispatched, we’ll share tracking details so you can monitor the shipment until it arrives at your doorstep.
What if I receive a defective or incorrect product?
We have a strict quality control process to avoid such issues. However, in rare cases, if you receive a defective or incorrect item, please contact us within 7 days of delivery, and we’ll resolve the matter promptly.